Post 287 –by Gautam Shah
ISO 9000 standards form Quality Management System QMS. Organizations need to do lot of preparatory work to align with these systems. The process involves redefining many notions that exist as ephemeral concepts by stating them distinctly and making them available transparently in public domain.
Organizations wishing to follow ISO 9000 systems must carry out certain reforms within the organization, before calling in a recognized auditor for the validation process. The prime requirement is to frame the goals of the organization. Many times this are informal ideologies, with the top level of a management team. These must therefore be formally documented, and every single participant (current and others joining in future) in the organization is made aware of it.
The goals or the policy of the organization will cover:
- Nature of business being conducted
- Future changes envisaged in business nature
- Define clear roles and responsibilities for policy determination, implementation, preview and reporting
- Define the external ‘clients’ who sustain the organization, nature of return or the benefit gained, and other beneficiaries
- Define the internal or departmental ‘clients’ for products and services
- Define products, services and other inputs required to serve external and internal clients or other beneficiaries.
- Define processes that occur within each of the departments, and necessary conditions for them to be sustained (including human resources, health & safety requirements, environmental concerns)
- Define likely scale of affectations to ‘third parties’ and other stack-holders due to the business activities
- Form and place (public domain and documents) where these data (as listed above) will be available, frequency of revision, and process of accepting feedback on it.
These exercises help define various processes operative in the organization and the nature of dependency among it. The organization is seen here as a large complex system consisting of several sub systems few of which are fairly independent, but most others are interpolating subsystems. The structured perception of the organization helps in developing a sharper quality control regime.
On completion of the ground work (as listed above) a request is made to any of the recognized registrar to specific requirements to be ISO compliance worthy. The requirements are defined in various standards of the series. One may also remain in compliance without being registered by an accredited Auditor, but cannot have the benefit of declaring itself to be an ISO 9000 accredited organization.