DESIGNERS and QUALITY -Issues for Design -7

Post 612 –by Gautam Shah

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Designers need to follow quality parameters for their Projects, Products or Services. A designer, as a professional, strives to assure that projects when completed provide the intended benefits with planned level of inputs. Quality represents the fundamental economics of the input-output equation. The emphasis is upon maximizing the achievements, value addition and minimizing process effort, resource wastage.

640px-german_spacelab_03

German Space-Lab used for D-1 and D-2 missions > Wikipedia image by Kozuch

Designers wish to project their professionalism through their deliverables, and also attitude, both of which converge as pursuit for quality. The conscience for quality has THREE facets, a Personal need, Governmental requirement and Social obligations. In the first case, it just too subjective and changeable. In the second instance, it is often compulsory, restrictive and punitive. In the last case, there are many stakeholders.

640px-actknowledge_people_in_process_and_action

Documentation and involvement of stakeholders in Design process > Wikipedia image by Eleberthon

Quality in Design results from an interaction between `what the product is‘ and `what the users do with it. There several primary issues, against which quality judgements are made, like: comfort level, variety, novelty, prestige, economy, size, ergonomics, anthropometrical possibilities, other or secondary uses, etc., and the secondary issues of social, cultural, psychological, political and other relevancies. The issues that face vast economic, cultural and racial variations, may not meet the specific quality perceptions.

640px-coffee_culture_28847153476529

Quality of Coffee > Wikipedia image by Christopher Michel

Quality is an issue how the projects, products or services are carried out or employed, and also how the external conditions support the usage. A product that is satisfactory in every respect may fail, if the external use conditions are drastically altered. A designer needs to assure the project initiators, project users, project operators and the society.

Chemnitz, Normierung im Fräsmaschinenwerkes "Fritz Heckert"

Pursuit for Quality > Wikipedia image by Bundesarchiv, Bild 183-19361-606 / Quaschinsky, Hans-Gunter / CC-By-SA3.0

Quality is both a perception and a value judgment, concerning human satisfaction; the basis for both is ever changing. As per ISO 8402 `The concept of quality is the totality of features and characteristics of a project, product or service that bear on its ability to satisfy stated or implied needs’. The characteristics of a project, product or service, by themselves, cannot determine the measure of quality. A project, product and services when satisfactory in every respect, can fail, if the external use conditions are drastically altered during its execution. Similarly a project, product and services, however, successful may not be conscientious enough, if the creator is not inspired to do better next time. An enhancement of satisfaction is the key element of quality conscience.

610px-britain27s_home_front_1939_-_1945-_conscientious_objectors_hu36259

Quality results from– > Wikipedia image

Quality results from a three-way interaction between:

● The nature of the project, product or service, as perceived by the originator, i.e. the thing in its own entirety.

● The user’s original needs and altered expectations, as a result of interaction with a completed project or product.

● The operations or functioning of a project, product or service, as reflected in training, servicing, parts availability, ease of replacement, warranties etc.

512px-thor-mod_kit_post-test

Assessing frontal impacts > Wikipedia image by Uni of Virginia, National Highway Traffic safety admin.

A Designer prepares a project brief for determining all requirements, such as: user and clients’ needs and demands, technical requirements, statutory obligations, prevailing standards, current styles, available technologies, etc. The client is not a user, and the product specifier is the marketing team, both of whom may not understand these aspects, so in it is left to the designer to fill in the gaps.

534px-csiro_scienceimage_1319_food_science_australia

Food Quality Australia > Wikipedia image by (http://www.scienceimage.csiro.au/pages/about/ )

For developing quality meticulousness it is very necessary that all matters relating to quality control are well documented. A well-documented brief serves as a benchmark for assessing the level of the quality being achieved. Wherever Quality control documents that are formal, transparent and accessible, to all stack holders (clients, users, public and competitors), the projects, products and services have greater quality assurance.

640px-pair_programming_2

Wikipedia image by Yujunling

 As a Design gets under-way and the design presentations, in colour, 3D format, reality models, and now in virtual animations, the stakeholders ‘truly’ react to the Design. The Stakeholders, the client, sample users, and marketing team, now ‘due to their subjective involvement’, become extra perceptive to all issues of Design. A designer should see this as the inevitable, and be prepared to modify the design at a late stage. As the Item is launched once again the designer faces a barrage of new demands, requiring substantial to a complete rethink of the design.

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This is the 7 th article of 20 topics series on ISSUES for DESIGN

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QUALITY CONSCIENCE and COMPLIANCE in DESIGN PRACTICE

Post 598 by Gautam Shah 

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Designers are quality conscious on two counts: their own conscience and the public compliance. Designers are conscious that ‘certain personal quality notions’ must be achieved, and ‘certain other public requirements’ must be complied. But consciousness does not translate as conscience, and conscience does not make for compliance. The confusion between Consciousness and Conscience is due to the same Latin root (Latin word conscius, meaning with and to know).

640px-coffee_culture_28847153462729

Coffee Barista at work > Wikipedia image by Christopher Michel

Consciousness is an adjective, for being aware and responsive to one’s environment, but not being judgmental in terms of good-bad, wrong-right, etc.

Conscience is a noun which can have many different meanings, but it is the inherent ability of every human being to perceive what is right and what is wrong. With conscientiousness, one can control, monitor, evaluate and conduct all endeavours.

640px-EPA_GULF_BREEZE_LABORATORY,_CHEMISTRY_LAB._THE_CHEMIST_IS_TESTING_WATER_SAMPLES_FOR_PESTICIDES_-_NARA_-_546277

Water Quality Compliance testing > Wikipedia image by US National archives and records administration

Compliance the act or process of conforming to trade, industry regulations, government legislation, public desire, demand, proposal, regimen by coercion or sense of responsibility. It is often detested or challenged because some regulatory requirements require extra ordinary effort, compromises and investments. The Government and Public agencies rely more on conscience to reduce the dependence on legislation. Some multi-national groups and International agencies do not have power to legislate or implement the modalities of compliance, so depend of self-regulation that is akin to conscience.

Chemnitz, Normierung im Fräsmaschinenwerkes "Fritz Heckert"

Pursuit for Quality > Wikipedia image by Bundesarchiv, Bild 183-19361-006/ Quaschinsky, Hans-Gunter / CC=BY-SA3.0

Some consider that conscience as ‘the innate sense of judgement‘ needs to grow and further formatted. It must become a continuing passion of refinement. It is considered as a quality of one’s character and conduct, ‘reflected by the adherence to moral principles and consideration of fairness and justice’. A conscience for quality, requires no outside assessor. Conscience is a social facet of the morality, as it is shaped by the person and the society. In commercial fields, conscience is seen in products and services that demonstrate the integrity and social responsibility. Consciousness is being aware of all processes and parameters where conscience is checked.

jere_davidson_engraving_a_large_knife

Jere Davidson engraving a large knife > Wikipedia image by Daviddarom

 The Conscience as a refinement over the consciousness can be seen in the excellence enhancement and emergence of human relationship. It is assessed at PROFESSIONAL LEVEL, as the compliance to the perceived and declared goals of the endeavours, such as advise, products or services. It is measured, as the original expectations (requirements) versus the product formation, service deliverance or adequacy of counselling. For this, it is imperative to formally state the expected use of the system or service and define ways how its adequacy can be checked.

610px-britain27s_home_front_1939_-_1945-_conscientious_objectors_hu36259

Pursuing the Quality > Wikipedia image

Conscience and Consciousness are both personal pursuits and together cannot offer the Quality at societal level. Personal pursuits for quality include maximizing the achievements, value addition, and minimize the process effort, resources, wastage to satisfy a client or set of users. But Government and citizens need to see the process of compliance of quality. It becomes difficult to observe it because it is too individual in nature and continuously evolving process. Text books or Hard publications are insufficient as medium to handle the referential modalities. So the stack-holders are given access to declared policies as digital documents.

640px-actknowledge_people_in_process_and_action

Documentation and Involvement of stack holders in Design Processes > Wikipedia image by Eleberthon

As per ISO 8402 `The concept of quality is the totality of features and characteristics of a project, product or service that bear on its ability to satisfy stated or implied needs. The characteristics of a project, product or service, by themselves, cannot determine the measure of quality. A project, product and services when satisfactory in every respect, can fail, if the external use conditions are drastically altered during its execution. Similarly a project, product and services, however, successful may not be conscientious enough, if the creator is not inspired to do better next time.

512px-thor-mod_kit_post-test

Assessing the frontal impacts > Wikipedia image by University of Virginia, National Highway traffic safety administration > Wikipedia image

A designer, as a professional, strives to assure that projects when completed provide the intended benefits with planned level of inputs. Such assurances are needed at many different levels. A designer needs to assure the project initiators, project users (owners or the product buyers), project operators and the society. Such assurances, regarding the project, translate into a pursuit for a quality.

640px-an_experiment_on_a_bird_in_an_air_pump_by_joseph_wright_of_derby2c_1768

An experiment on a Bird in an air pump > Art by Joseph Wright of Derby 1768

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MANAGING PROJECTS

MANAGING PROJECTS

Post 253 ⇒   by Gautam Shah  →

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A project is a unique endeavour undertaken to form a concept, create a product or render a service. Projects take diverse shapes, ethereal ideation or conceptualization, forming a strategy to actualize an idea, recollection of a happening, reproduction of an experience, a search for a match or fit, scaling an effort and detailing for an outward expression. A project is something distinctive from traditional, routine and ‘bureaucratic means’. A project must emerge out of circumstances, but aided by all kinds of debate and analysis and policy formulations. It always deals with fairly complex environment to address social, business and organizational issues.

Manhattan Project was a research and development project that produced the first atomic bombs during World War II.

Projects have finite amounts of Time, Money, People, and Resources, and conditioned by technology, legal, social and such obligations. A project is perceived as an exclusive entity, but with a fair chance of it being re-enacted.

Projects usually have a dual personality, technical, and procedural, but not exclusively one or the other. While managing a project situation what is unfamiliar and non routine, invariably necessitates all kinds of learning, adaptation, problem solving.

Columbus coming to Americas

Projects have four interdependent parameters, Scope, Time, Cost and Quality. Projects are so Scope or extent dependent that an increase in size may delay a project, increase its cost, or compromise the quality. A Time dependent project when delayed impacts the benefits or losses out of it. With early or accelerated execution, extensive benefits could be derived. Cost generally determines the extent of a project in the early stage, but costs are extremely variable and can change the perception of extent. Quality parameters are likely to be the prime casualty, when conditions are abnormal and survival of an individual or the society is threatened, such as during war, natural calamities, catastrophes etc. Though best or most challenging projects planning methods have emerged in such acute conditions.

Constraints

These interdependent parameters can make a project critical. As a planning and forecasting tool, projects are hypothetically made critical by ‘tweaking’ one or few parameters. A project in critical mode reveals its weak points or inferior sections. A project is considered as weak as its most inferior section, but the project achieves a strength equivalent to the average strengths of all its sections. Project management systems entail recognition of such dependencies as risks, and provide means for dealing with them.

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DESIGN PRACTICE and CONSCIENCE

Post 241 – by Gautam Shah 

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Conscience is the inherent ability of every human being to perceive what is right and what is wrong. With this conscientiousness, control, monitor, evaluate and conduct all endeavours. Some consider that the innate sense of judgement needs to grow, develop, and further formatted. It must become a continuing passion of refinement.

QUALITY

There is some confusion between Conscience and Consciousness, because of their same Latin root (Latin word conscius, meaning with and to know). Conscience is a noun which can have many different meanings. It is considered as a quality of one’s character and conduct, reflected by the adherence to moral principles and consideration of fairness and justice. A quality conscience requires no outside assessor. Conscience is a social facet of the morality, as it is shaped by the person and the society. In commercial fields, conscience is seen in products and services that demonstrate the integrity and social responsibility. Consciousness is an adjective, for being aware and responsive to one’s environment, but not being judgemental in terms of good-bad, wrong-right, etc. Consciousness is being aware of all processes and parameters where conscience is checked.

Conscientious inventors

The Conscience as a refinement can be seen in the excellence enhancement and emergence of human relationship, at both, personal and professional levels. It is measured at professional level, as the original expectations (requirements) versus the product formation, service deliverance or adequacy of counselling. For this, It is imperative to formally state the expected use of the system and define ways how its adequacy will be checked.

Conscience and Consciousness, both format the Quality. Quality emphasises maximizing the achievements, value addition, and minimizes the process effort, resources, wastage. Quality represents the fundamental economics of the input-output equation. As per ISO 8402 `The concept of quality is the totality of features and characteristics of a project, product or service that bear on its ability to satisfy stated or implied needs’. The characteristics of a project, product or service, by themselves, cannot determine the measure of quality. A project, product and services are satisfactory in every respect, but fail, if the external use conditions are drastically altered. Similarly a project, product and services, however, successful may not be conscientious enough, if the creator is not inspired to do better next time.

A designer, as a professional, strives to assure that projects when completed provide the intended benefits with planned level of inputs. Such assurances are needed at many different levels. A designer needs to assure the project initiators, project users (owners or the product buyers), project operators and the society. Such assurances, regarding the project, translate into a pursuit for a quality.

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Quality results from a three-way interaction between:

  • The nature of the project, product or service, as perceived by the originator, i.e. the thing in its own entirety.
  • The user’s original needs and altered expectations, as a result of interaction with a completed project or product.
  • The operations or functioning of a project, product or service, as reflected in training, servicing, parts availability, ease of replacement, warranties etc.

QUALITY in DESIGN

Quality in Design jobs results from an interaction between `what the product is‘ and `what the users do with it‘. There several contextual issues, against which quality judgements are made, like: comfort level, variety, novelty, prestige, economy, size, ergonomics, anthropometrical possibilities, other uses, etc., with secondary issues of social, cultural, psychological, political and other relevancies. These secondary issues are considered fairly predictable and stable, but items that face vast economic, cultural and racial variations, may not meet the specific quality perceptions.

A Designer prepares a project brief for determining all requirements, such as: user and clients’ needs and demands, technical requirements, statutory obligations, prevailing standards, current styles, available technologies, etc. The client is not a user, and the product specifier is the marketing team, both of whom may not understand these aspects, so in it is left to the designer to fill in the gaps.

As a Design gets under-way and the design presentations, in colour, 3D format, reality models, and now in virtual animations, the stack-holders ‘truly’ react to the Design. The Stack-holders, the client, sample users, and marketing team, now ‘due to their subjective involvement’, become extra perceptive to all issues of Design. A designer should see this as the inevitable, and be prepared to modify the design at a late stage. As the Item is launched once again the designer faces a barrage of new demands, requiring substantial to a complete rethink of the design.

The buyer-user is not bothered about how others have evolved the item, but advantage accruing out of it. All designers as a professional have conscience to excel in all their work. But for quality adherence they have to not only meet the existing requirements and expectations set in various standards but outperform the requirements.

Quality checks and assurance

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DEVELOPING QUALITY METICULOUSNESS

To achieve quality meticulousness, an organization must offer products or services that:

  1. meet a well defined need, use or purpose,
  2. satisfy customers’ expectations,
  3. comply with applicable standards and specifications,
  4. comply with statutory requirements and other social obligations,
  5. are made available at competitive prices,
  6. are provided at a cost which will yield a benefit or profit to the user.

For developing quality meticulousness it is very necessary that all matters relating to quality control are well documented. A well-documented brief serves as a benchmark for assessing the level of the quality being achieved. Wherever Quality control documents that are formal, transparent and accessible, to all stack holders (clients, users, public and competitors), the projects, products and services have greater quality assurance.

Quality meticulous product

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